{"id":9541,"date":"2025-02-26T17:52:24","date_gmt":"2025-02-26T16:52:24","guid":{"rendered":"https:\/\/10-heures-10.com\/commercial-warranty-conditions\/"},"modified":"2025-02-26T18:32:34","modified_gmt":"2025-02-26T17:32:34","slug":"commercial-warranty-conditions","status":"publish","type":"page","link":"https:\/\/10-heures-10.com\/en\/commercial-warranty-conditions\/","title":{"rendered":"Commercial warranty conditions"},"content":{"rendered":"\n<p>DCW EDITIONS, a soci\u00e9t\u00e9 par actions simplifi\u00e9e (simplified joint stock company), registered in the Paris Trade and Companies Register under number 502 178 684, whose registered office is located at 71 rue de la Fontaine au Roi, 75011 Paris (hereinafter referred to as &#8220;DCW\u00e9ditions&#8221;), grants consumers an additional commercial warranty, under the conditions defined below (the &#8220;Commercial Warranty Conditions&#8221;).<\/p>\n\n<p>DCW\u00e9ditions remains bound by the legal guarantee against hidden defects (articles 1641, 1648 and 2232 of the French Civil Code) and the guarantee of conformity for consumers (articles L. 217-4 to L. 217-14 of the French Consumer Code).<\/p>\n\n<p>Acceptance without reservation of the present Commercial Warranty Conditions, as well as the laws, regulations and other texts in force in the European Union, is necessary in order to benefit from the present Commercial Warranty. Non-compliance with any of the stipulations of the Commercial Warranty Conditions will prevent the benefit of the commercial warranty. <\/p>\n\n<p>Consequently, DCW\u00e9ditions reserves the right to make all necessary verifications concerning the validity and veracity of the information and documents transmitted.<\/p>\n\n<div id=\"article1\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 1 &#8211; Conditions for benefiting from the commercial warranty<\/strong><\/p>\n\n<p>The commercial warranty applies only to :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>A natural person of legal age ;<\/li>\n\n\n\n<li>Having purchased a product from the 10 HEURES 10 collection as an end user and in his or her capacity as a consumer (hereinafter the &#8220;Buyer&#8221;);<\/li>\n\n\n\n<li>With a personal e-mail address ;<\/li>\n\n\n\n<li>Having completed all the fields of the online form accessible at the URL indicated ;<\/li>\n\n\n\n<li>Within two (2) calendar months from the date of purchase of the product, provided the corresponding proof of purchase is enclosed.<\/li>\n<\/ul>\n\n<p>Once the online form has been completed, the Buyer will receive a warranty number, which must be retained and used in all warranty-related requests.<\/p>\n\n<p>To benefit from the warranty, the Buyer undertakes to use the product :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>In accordance with the manufacturer&#8217;s technical specifications;<\/li>\n\n\n\n<li>For strictly private use;<\/li>\n\n\n\n<li>Under technical conditions complying with the manufacturer&#8217;s instructions;<\/li>\n\n\n\n<li>Without modification ;<\/li>\n\n\n\n<li>By carrying out the necessary maintenance.<\/li>\n<\/ul>\n\n<p>The product must be kept in the same condition for as long as is necessary for DCW\u00e9ditions to check it.<\/p>\n\n<div id=\"article2\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 2 &#8211; Duration of the commercial warranty<\/strong><\/p>\n\n<p>The commercial warranty is valid for four (4) years from the date of purchase.<\/p>\n\n<div id=\"article3\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 3 &#8211; Contents of the commercial warranty<\/strong><\/p>\n\n<p>During the warranty period, the Purchaser may obtain repair or replacement of the product, provided that the malfunction is the result of defective materials or poor workmanship.<\/p>\n\n<p>DCW\u00e9ditions alone will decide between repair or replacement.<\/p>\n\n<div id=\"article4\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 4 &#8211; Implementation of the commercial warranty<\/strong><\/p>\n\n<p>To activate the warranty, the Purchaser must notify the retailer where the product was purchased of the malfunction within seven (7) days.<\/p>\n\n<p>The retailer will contact DCW\u00e9ditions to implement the warranty.<\/p>\n\n<div id=\"article5\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 5 &#8211; Exclusion of commercial warranty<\/strong><\/p>\n\n<p>Not covered:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Damage caused by use not in accordance with the manufacturer&#8217;s instructions;<\/li>\n\n\n\n<li>Apparent defects;<\/li>\n\n\n\n<li>Natural wear and tear, accident, product modification ;<\/li>\n\n\n\n<li>LED module color defects if within specifications.<\/li>\n<\/ul>\n\n<div id=\"article6\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 6 &#8211; Prices<\/strong><\/p>\n\n<p>This commercial warranty is free of charge.<\/p>\n\n<div id=\"article7\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 7 &#8211; Force majeure<\/strong><\/p>\n\n<p>The guarantee does not apply in the event of force majeure (natural disasters, pandemics, etc.).<\/p>\n\n<div id=\"article8\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 8 &#8211; Personal data<\/strong><\/p>\n\n<p>DCW\u00e9ditions complies with current regulations on personal data (RGPD).<\/p>\n\n<p>The data collected is used exclusively for warranty management and can be deleted on request.<\/p>\n\n<p>The Buyer may exercise his rights of access, rectification, opposition and deletion by contacting DCW\u00e9ditions.<\/p>\n\n<div id=\"article9\" style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Article 9 &#8211; Applicable law and settlement of disputes<\/strong><\/p>\n\n<p>The present conditions are subject to French law. In the event of litigation, the competent court will be that of the domicile of the Purchaser residing in the European Union or that of DCW\u00e9ditions. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>DCW EDITIONS, a soci\u00e9t\u00e9 par actions simplifi\u00e9e (simplified joint stock company), registered in the Paris Trade and Companies Register under number 502 178 684, whose registered office is located at 71 rue de la Fontaine au Roi, 75011 Paris (hereinafter referred to as &#8220;DCW\u00e9ditions&#8221;), grants consumers an additional commercial warranty, under the conditions defined below [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9541","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - 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